REFUND & EXCHANGE

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please email us at info@knit-planet.com if you require a refund or exchange, we will reply and instruct within 24 hours. You will then need to post the item/s back to us. To complete your return, we require a receipt or proof of purchase to be posted back at the same time. 

IF REFUND: We will check the items after we receive it and send you an email to confirm if the refund is approved or rejected. If it is approved your refund will be processed and the credit will go back to your original method of payment. 

IF EXCHANGE: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please note that sometimes we will not have all the sizes in stock, should this be the situation, we are happy to refund you or ship again to you when your desired size arrives in stock. 

Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer. For international returns, any import duties or fees incurred upon return to the UK will also be the responsibility of the sender, unless the item received is incorrect or faulty.

We strongly recommend obtaining proof of postage when returning items, as we cannot be held responsible for any items lost during transit.

Please note that Gift Cards and sale items are non-refundable.

DELIVERY COST & TIME

We will dispatch all orders within 2–5 working days, depending on stock availability. The exact shipping cost will be displayed at the checkout stage.

VAT is included in the prices shown on the website. For international orders, any additional duties and fees, where applicable, are the responsibility of the recipient.

Please note for certain busy periods during a year, for example Christmas, delivery time will be considerably longer. Please email us at info@knit-planet.com should you have any enquiries about the delivery of your order.

*Express Delivery we will use from a range of major global delivery companies such as DHL, FeDex or UPS. 

Happy shopping at Knit Planet :)